Return policy.

Thank you for shopping with Got Kwilts?. We value your satisfaction, and if you are not entirely happy with your purchase, we are here to assist. Please read our refund policy below.

Refund Eligibility

Refunds are offered at the discretion of Got Kwilts? and are subject to approval. To be considered for a refund, you must first contact us within 14 days of receiving your order.

How to Request a Refund

To request a refund, please reach out to our customer service team:

In your request, please include:

  • Your order number

  • A description of the issue

  • Any supporting documentation (e.g., photos of defective products)

Approval Process

Once we receive your request, we will review the case and notify you of the outcome within 3-5 business days. Refunds are not guaranteed and will be granted at our discretion based on the circumstances of your request.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Sale items, gift cards

Refund Processing

If your refund is approved, we will initiate the refund process. Refunds will be processed to the original payment method within 5-7 business days, depending on your bank or payment provider.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless otherwise agreed upon.

Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us at gotkwilts@gmail.com or via the form on our contact page.